4999b's Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to the 4999b platform and all services associated with it. When you visit the 4999b website, create an account, or use any of our services, you agree to comply with the terms of this Policy.

4999b believes that the privacy of your personal information is a fundamental right. We collect and use your information solely to provide our services and never sell it to third parties.

This Policy may be updated from time to time. We will notify you through the website of any significant changes. If you continue to use the platform after any such changes take effect, it will be considered that you have consented to the updated Policy.

2. Information We Collect

4999b collects various types of information from you. These are described in detail below:

2.1 Registration and Identity Information

When you create an account at 4999b, we collect the following information:

• Full name
• Date of birth (for age verification — for users aged 21 and above only)
• Mobile number
• Email address
• Password (stored in encrypted form)

2.2 Identity Verification Information

To ensure security and comply with applicable regulations, we may sometimes request additional information for identity verification, such as a copy of a national ID card or passport.

2.3 Financial Transaction Information

To process deposits and withdrawals, we collect information related to your mobile banking account. 4999b handles transactions exclusively through bKash, Nagad, Rocket, and Upay.

2.4 Usage Information and Device Data

When you use our platform, certain technical information is collected automatically:

• IP address
• Browser type and version
• Operating system
• Time and duration of page visits
• The page from which you arrived at our site
• Cookie and session data

2.5 Communication Information

If you contact our support team via live chat or email, we may retain a record of that conversation. This helps us improve service quality and resolve disputes.

3. Purpose of Data Use

4999b uses the information collected from you only for the following purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Transaction processing: Smoothly completing deposit acceptance and withdrawal processing.
• Service delivery: Keeping gaming and betting services available without interruption.
• Customer support: Assisting with your questions and complaints.
• Fraud prevention: Detecting and preventing illegal activity and account fraud.
• Responsible gaming: Identifying signs of excessive play and providing support.
• Age verification: Ensuring that only users aged 21 and above use the platform.
• Service improvement: Analysing user experience to improve the quality of the platform.
• Legal obligations: Retaining and disclosing information in accordance with applicable laws and regulations.

4. Cookie Policy

4999b uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential cookies: These are necessary for the core operation of the platform. They are used to maintain login sessions, verify security, and save your language preference.
• Analytical cookies: These help us understand which pages are visited most frequently and how users interact with the platform.
• Preference cookies: These remember your language and other settings so you do not have to re-configure them each time you visit the site.

4.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note, however, that rejecting certain cookies may cause some features of the platform to not function properly.

5. Data Storage and Security

4999b adopts industry-standard technical and administrative measures to ensure the security of your personal information:

• SSL/TLS encryption: All data transmission between your device and our servers is encrypted.
• Secure databases: Your information is stored in encrypted databases and only a limited number of staff can access it when required for professional purposes.
• Password hashing: Your password is never stored in plain form — a strong hashing algorithm is always used.
• Regular security reviews: The security of our systems is assessed on a regular basis.
• Access controls: Unauthorised access to data is prevented through strict role-based access controls.

5.1 Data Retention Period

All relevant information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations and to facilitate dispute resolution.

6. Sharing Information with Third Parties

4999b never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

4999b engages trusted technology partners to operate its services, such as payment processors (bKash, Nagad, Rocket, Upay). These partners will receive only the information necessary to carry out their work and are also subject to strict confidentiality obligations.

6.2 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited information in order to deliver their technical services. This information is always kept to the minimum necessary.

6.3 Legal Obligations

We may be required to provide information to relevant authorities in order to comply with court orders or applicable legal requirements.

6.4 Fraud Prevention

Information may be shared with specific authorities to help prevent money laundering, fraud, or other illegal activity.

7. Your Rights

As a registered user of the 4999b platform, you have the following rights regarding your own information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that your personal information be deleted. However, where legal obligations exist, it may not be possible to delete all information.
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Right to data portability: You may request your information in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: You may withdraw consent you have previously given at any time.

To exercise these rights, please contact our support team.

8. Privacy of Minors

4999b is for users aged 21 and above only. We do not knowingly collect any personal information from minors. If we believe that a minor has registered, we will immediately close that account and delete the associated information.

If you believe that a minor is improperly using our platform, please contact us.

9. International Transfer of Data

Your data may sometimes be processed on servers located outside Bangladesh. In such cases, we ensure that the transferred data receives the same level of privacy protection described in this Policy. We ensure this protection through agreements with third parties.

10. Responsible Gaming and Data Use

4999b takes responsible gaming very seriously. By analysing data on your gaming activity, if we notice signs of excessive play, we may take supportive measures. This analysis is carried out entirely in your interest. For more information, please visit our Responsible Gaming page.

11. Changes to This Policy

4999b reserves the right to update this Privacy Policy at any time. Notice of any significant changes will be posted on the website before they take effect. The date of the most recent update will be shown at the end of the Policy.

Continued use of the platform after any changes will be considered as your automatic consent to the updated Policy.

12. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your information, you can contact us through any of the channels below. Our support team is available 24/7 in both Bengali and English.